Terms of Service
The rules for using DiviStay, for guests and property owners.
Last updated 22 July 2026
1. What DiviStay does
DiviStay operates a marketplace that connects guests with accommodation providers in Cameroon. The accommodation contract is between you and the property. DiviStay is not the provider of the accommodation and is not a party to that contract. We verify properties before listing them and provide the tools they use to manage bookings, but the stay itself — the rooms, the service, the condition of the property — is the property’s responsibility.
2. Your account
You may book as a guest or create an account. If you create one, keep your password to yourself and give accurate details: your booking is confirmed against the email or phone you provide, and a wrong one means the property cannot reach you. We may suspend an account used for fraud, abuse of staff, or attempts to interfere with the service.
3. Bookings
A booking is a request until the property confirms it, unless the property has instant confirmation enabled. An unanswered request expires automatically and the rooms are released. The price shown at booking is frozen for that booking. It does not change afterwards, even if the property later changes its rates.
4. Payment
You pay the property directly. DiviStay does not collect, process or hold payment for stays, and does not store card details. Commission charged to property owners is a separate matter between DiviStay and the property, and does not affect the price you pay.
5. Cancellations and refunds
The cancellation policy shown on the listing at the time of booking is the one that applies. Because DiviStay never receives your payment, DiviStay cannot issue refunds. Any refund is a matter between you and the property under that policy. We can help you reach them, but we cannot compel a refund.
6. Acceptable use
Do not use DiviStay to make false bookings, misrepresent who you are, harass property staff or other guests, or attempt to gain access to parts of the service that are not yours. Do not scrape, copy or republish listings or reviews without written permission.
7. Reviews
Only a guest who completed a stay may review it, and only that stay. Reviews are checked before publication. We remove reviews that contain personal contact details, abuse, or content unrelated to the stay. By submitting a review you allow DiviStay to publish it alongside the listing.
8. Liability
DiviStay provides the marketplace as it is. We take care that listings are accurate and properties verified, but we do not warrant that a stay will meet your expectations. To the extent permitted by Cameroonian law, DiviStay is not liable for loss arising from a stay, from a property’s acts or omissions, or from a dispute between you and a property.
9. Changes to these terms
We may update these terms as the service changes. The date at the top of this page shows when they were last revised, and continuing to use DiviStay after a change means you accept the revised terms. For anything unclear here, contact us before booking.