Help & frequently asked questions
Booking, payment, cancellations and how DiviStay works.
How do I book a stay?
Search by city and dates, open a property, choose a room and send your booking. You will get a reference immediately. The property then confirms it — or it is confirmed straight away if they have instant confirmation switched on.
Do I need an account to book?
No. You can book as a guest with just your name and an email or phone number. An account keeps all your bookings in one place and lets you save properties, but it is never required.
How and when do I pay?
You pay the property directly, on arrival or at checkout. DiviStay does not take card details and never holds your money. Ask the property which methods they accept — mobile money, cash and card vary from one to the next.
How long until my booking is confirmed?
Most properties answer within a few hours. Some have instant confirmation, where you are confirmed the moment you book. If a request goes unanswered for too long it expires automatically, and the rooms are released rather than left held.
How do I cancel, and will I be refunded?
Cancel from your booking, or contact the property. The cancellation policy that applies is the one shown on the listing when you booked. Because DiviStay never takes payment, we cannot issue refunds. If you have already paid the property, any refund is arranged with them directly under that policy.
Can I change my dates or my room?
Not from the site. Contact the property with your reference and ask — a change is theirs to accept, since it depends on what they have free. If they cannot, cancel and book again.
I lost my booking reference. What now?
Open "Find my booking" and enter the reference with the email or phone you booked with. If you booked on this device, recent bookings appear there without typing anything. If you have an account, they are all under "My bookings".
What does a verified property mean?
It means the owner submitted ownership or business documents and our team reviewed them before the property could be listed. It confirms the business is real — it is not a quality rating. For that, read the reviews.
How do I contact the property?
Their phone number is on your booking once it is confirmed, so you can reach them about arrival times or anything else. For problems with DiviStay itself rather than a stay, contact us.
Who can leave a review?
Only a guest who completed a stay, and only for that stay. Reviews are checked before they appear, and the property can reply once. That is why there are fewer reviews here than on sites where anyone can post.
I own a property. How do I list it?
Create an owner account, add your property and submit it for verification. Listing is free and commission applies only to bookings DiviStay sends you.